FAQ

Frequently Asked Questions

Orders & Shipping

Where do you ship?
We currently ship to all addresses within the United Kingdom.

How much does shipping cost?
We offer free shipping on all UK orders. No minimum spend required.

How long does delivery take?
Orders are processed within 1–3 business days. Once dispatched, you will receive a tracking email with your delivery information.

Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can also visit our Track Order page for more information.

Returns & Refunds

What is your return policy?
You may return any unused item in its original packaging within 14 days of delivery for a full refund.

How do I start a return?
Contact us at info@mypetsworth.com with your order number and reason for return. We will send you return instructions within 1–2 business days.

How long does a refund take?
Refunds are processed within 5–7 business days after we receive your returned item.

Products

Are your products safe for pets?
Yes. Every product in our store is hand-picked and checked for safety and quality before being listed.

Are your products suitable for all breeds?
Most of our products are suitable for a wide range of breeds and sizes. Please check the individual product description for specific size or breed recommendations.

Contact & Support

How can I contact you?
Email: info@mypetsworth.com
Phone: +44 7700 158612
Contact Form: mypetsworth.com/pages/contact

Customer Service Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (GMT)
Response Time: We aim to reply within 1–2 business days.