Shipping policy

Shipping Policy

At My Petsworth, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information We currently ship throughout the United Kingdom. Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.

2. Processing Time Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times Here's what to expect once your order is processed:

  • Processing Time: 1–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 5–12 business days (Monday to Friday)
  • Order Cutoff Time: 6:00 PM (GMT)

Please note: Delivery times are estimates and may be affected by carrier delays or unforeseen circumstances.

5. Shipping Restrictions We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on UK-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you to arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages If your package is lost or damaged in transit, please contact us immediately at info@mypetsworth.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.

8. Policy Updates We may update this shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated: 01/20/2026)

Contact Information Store name: My Petsworth Company name: TradeTrends Company Address: Onyx 16, 5912 PW Venlo, Netherlands Company nr.: 94912882 VAT nr.: NL005117114B95 Phone: +44 7700 158612 Email: info@mypetsworth.com

Monday to Friday | 09:00 – 17:00 (GMT) We aim to respond within 1–2 business days.