Privacy policy

Privacy Policy

Last updated: January 20, 2026

My Petsworth operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Petsworth is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, and payment confirmation.
  • Account information including your username, password, and preferences.
  • Transaction information including items you view, add to your cart, or purchase.
  • Communications with us including information you include in customer support enquiries.
  • Device information including your IP address, browser type, and unique identifiers.
  • Usage information including how and when you interact with the Services.

Personal Information Sources We may collect personal information from the following sources:

  • Directly from you when you use the Services or communicate with us
  • Automatically through the Services via cookies and similar technologies
  • From our service providers and partners

How We Use Your Personal Information We may use your personal information to:

  • Provide, tailor, and improve the Services, process payments, and fulfil your orders
  • Send marketing and promotional communications (you may opt out at any time)
  • Detect and prevent fraud and ensure security
  • Communicate with you and provide customer support
  • Comply with applicable legal obligations

How We Disclose Your Personal Information We may share your personal information with:

  • Shopify and third-party service providers (e.g. payment processors, shipping carriers, data analytics)
  • Business and marketing partners for advertising purposes
  • Affiliates within our corporate group
  • Authorities when required by law

Relationship with Shopify The Services are hosted by Shopify, which collects and processes personal information about your use of the Services. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Children's Data The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention We take reasonable measures to protect your personal information, but no security system is completely impenetrable. We retain your personal information for as long as necessary to provide the Services and comply with our legal obligations.

Your Rights and Choices Depending on where you live, you may have the right to access, delete, correct, or port your personal information, and to withdraw consent or object to processing. If you reside in the UK or European Economic Area, you may also have the right to restrict processing or lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details below.

International Transfers Your personal information may be transferred, stored, and processed outside the country where you reside. Where required, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Information Store name: My Petsworth Company name: TradeTrends Company Address: Onyx 16, 5912 PW Venlo, Netherlands Company nr.: 94912882 VAT nr.: NL005117114B95 Phone: +44 7700 158612 Email: info@mypetsworth.com

Monday to Friday | 09:00 – 17:00 (GMT) We aim to respond within 1–2 business days.