Terms of service

Terms of Service

Overview

Welcome to My Petsworth! The terms "we", "us" and "our" refer to My Petsworth. My Petsworth operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). My Petsworth is powered by Shopify, which enables us to provide the Services to you.

Please read these Terms of Service carefully, as they include important information about your legal rights. By visiting or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

Section 1 – Access and Account By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction. You are solely responsible for maintaining the security of your account credentials and for all activity on your account.

Section 2 – Our Products We have made every effort to accurately represent our products. However, colours or appearance may differ slightly due to your device settings. We do not warrant that product quality will meet your expectations in every case. All product descriptions are subject to change at our sole discretion.

Section 3 – Orders When you place an order, you are making an offer to purchase. My Petsworth reserves the right to accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after acceptance. Purchases are subject to our Refund Policy.

Section 4 – Prices and Billing Prices are subject to change without notice. The price charged will be the price in effect at the time of your order, as confirmed in your order confirmation email. You agree to provide accurate and complete payment information for all purchases.

Section 5 – Shipping and Delivery All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once products are transferred to the carrier, risk of loss passes to you.

Section 6 – Intellectual Property All content on the Services, including trademarks, text, images, graphics, and design, is owned by My Petsworth or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Section 7 – Optional Tools We may provide access to third-party tools on an "as is" basis without any warranties. We are not liable for your use of any optional third-party tools available through the Services.

Section 8 – Third-Party Links The Services may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any third-party sites. Accessing third-party websites is at your own risk.

Section 9 – Relationship with Shopify My Petsworth is powered by Shopify. Any sales and purchases made in our store are made directly with My Petsworth. Shopify is not responsible for any aspect of transactions between you and My Petsworth. You hereby release Shopify and its affiliates from all claims arising from your purchases with My Petsworth.

Section 10 – Privacy Policy All personal information collected through the Services is subject to our Privacy Policy. By using the Services, you confirm that you have read and understood our Privacy Policy.

Section 11 – Feedback By submitting feedback, reviews, or suggestions, you grant My Petsworth a perpetual, royalty-free licence to use, reproduce, and publish such content for any purpose. You represent that you own or have the right to submit any feedback provided.

Section 12 – Errors and Omissions We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been submitted, without prior notice.

Section 13 – Prohibited Uses You may only use the Services for lawful purposes. You may not use the Services to engage in unlawful activity, infringe intellectual property rights, transmit harmful or misleading content, or interfere with the security of the Services.

Section 14 – Termination We may terminate your access to the Services at any time without notice. All provisions that by their nature should survive termination will continue to apply.

Section 15 – Disclaimer of Warranties The Services and all products are provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Services will be uninterrupted, timely, or error-free.

Section 16 – Limitation of Liability To the fullest extent permitted by law, My Petsworth shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or any products purchased through the Services.

Section 17 – Indemnification You agree to indemnify and hold harmless My Petsworth, Shopify, and our affiliates from any claims, damages, or losses arising from your breach of these Terms, your violation of any law, or your use of the Services.

Section 18 – Severability If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will continue in full effect.

Section 19 – Entire Agreement These Terms of Service, together with our Privacy Policy and any other policies posted on the Services, constitute the entire agreement between you and My Petsworth.

Section 20 – Governing Law These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which My Petsworth is headquartered. You consent to the jurisdiction of the applicable courts.

Section 21 – Changes to Terms We reserve the right to update these Terms at any time. Changes will be posted on this page and are effective upon posting. Your continued use of the Services constitutes acceptance of the updated Terms.

Contact Information Store name: My Petsworth Company name: TradeTrends Company Address: Onyx 16, 5912 PW Venlo, Netherlands Company nr.: 94912882 VAT nr.: NL005117114B95 Phone: +44 7700 158612 Email: info@mypetsworth.com

Monday to Friday | 09:00 – 17:00 (GMT) We aim to respond within 1–2 business days.